Refund Policy

ramothaudio.com · Effective July 22, 2026

We want you to be confident that Basalt works for your setup before you buy. Please download and try the plugin first. If something is wrong after your purchase, contact us and we will review the request fairly.

Requesting a refund

Send your request to support@ramothaudio.com. Include the email address used at checkout, your FastSpring order reference, and a brief explanation of the problem. Do not send payment-card information or your license key.

How requests are handled

Refund requests are reviewed case by case. If approved, the refund is processed by FastSpring, our authorized reseller and merchant of record, using its transaction records and payment systems. The time for funds to appear depends on the original payment method and financial institution.

Your legal rights

This policy does not limit any refund, cancellation, or other consumer right required by applicable law or by FastSpring’s Terms & Conditions of Sale for Purchasers.

Questions

Write to support@ramothaudio.com before opening a payment dispute. We will make a good-faith effort to resolve purchase and technical problems promptly.